Three Sixty Five Tours Pvt Ltd offers customized package
tours to various destinations. You can currently book your
tour at our office at Three Sixty Five Tours Pvt Ltd, 11/1
Mahalinga Chetty Street Mahalingapuram Chennai 600034 or authorised
travel agents / tour operators appointed by us. Alternatively
if you reside outside Chennai then kindly contact our office
at 044 42139344/45 or email us at 365tours@gmail.com. We will
send you the application form and other necessary details
required for your trip.
ELIGIBILITY
Persons fulfilling the criteria set by relevant provisions
of law relating to foreign exchange in India and R. B. I.
Rules, whose passport is valid for at least six months subsequent
to the date of departure of the tour and have been granted
relevant visas to reach the point of commencement of the tour
and travel throughout the tour are eligible to book on the
tour.
BOOKING TIME
At the time of booking you must be in possession of original
passport(s) valid for travel. You are urged to read complete
details of the tour, itinerary, price inclusions, exclusions,
terms and conditions etc in the brochure before filling and
signing the official Booking Form. On payment of the full
non-refundable tour amount mentioned, official receipt and
Invoice will be sent to you in 7 working days at the address
mentioned by you in the application form. The Booking Form,
Invoice and the Receipt shall be binding on the parties and
shall constitute a contract between the parties. All payments
should be made in full atleast 30 days before the date of
departure.
All payments for the tour should be made in favour of Three
Sixty Five Tours Pvt Ltd payable at Chennai.
PROCESS TIME
Once we receive your payments and the duly filled in application
form we would require 7 working days to process your application
for the tour. This is required factoring the your payment
clearing time and holidays.
TRAVEL DOCUMENTS
It is your responsibility to hold valid travel documents
such as Passport, Visa, and confirmed Air ticket to be able
to travel. Your passport should be valid for a period of at
least 6 months from the date of travel and for visa it is
mandatory other than countries where visa is issued on arrival.
It is convenient and safe to have the application/s to Consulates
/ Authorities routed through us. However, for certain visas,
you may be required to attend personal interview at your expense
at the discretion of the consulate concerned.
Please check with the outlet where you book if there is sufficient
time to process the visa for the departure date chosen by
you. You will be required to submit along with your application
a set of documents as mentioned in the documentation checklist
given to you at the time of booking. The Company would not
be responsible in any way for any clerical error regarding
names, attachment of wrong photographs, duration, type of
visa (single/ multiple entry) that may occur in the consulate/
embassy. Please note that as it is entirely at the discretion
of the concerned Consulates /Authorities to grant/ reject
your visa and immigration clearance. We shall neither be responsible
for non-granting of visa nor liable for any delay, denial
or other related act/omission or for any loss, expense, damage
or cost resulting therefrom. Further the company should not
be held liable in case of loss of documents given by you to
us in support of your visa application as the same were forwarded
by us to the concerned consulate/ embassy through third parties.
In such case we will make our best efforts to trace the lost
documents and if still the same are not traceable we will
assist you in obtaining alternative /certified copies of the
thus lost documents from concerned authorities.
The cost of processing visas is not included unless notified
under a particular tour in your tour price. Even if visa/s
are rejected, the stipulated service charges of the Company
shall be payable by you.
BASIC TRAVEL QUOTA
Under the present guidelines of RBI, all residents holding
Indian passports are entitled to avail an amount not exceeding
US$ 10,000 or its equivalent per person in one calendar year
for one or more private / leisure visits under the Basic Travel
Quota (BTQ). However the traveler cannot avail in excess of
US$ 2,000 or its equivalent by way of cash component.
It is at your discretion to avail the foreign exchange component
of the tour cost from under your Basic Travel Quota (BTQ)
entitlement from any authorized dealer personally known to
you.
AMENDMENTS
After the full payment on a particular tour and relative
services, in the event of any amendment you wish to make;
such as change of destination, change of departure date, addition
or deletion of services, change in passenger numbers or such
other change you will need to make a written request and obtain
an acknowledgment on the same from our office. The amendments
may invite further cost which will have to be borne by you.
Further such requests are accepted by us subject to availability.
HANDOVER OF DOCUMENTS
After receipt of your full and final payment, you will be
delivered our docket containing your original passport, air
ticket/s, hotel confirmation voucher/s and all such documents
that are required for the trip. The passenger traveling should
come personally to our office to collect the above docket
or the company will hand over the docket to you a person authorized
by you by way of your letter to collect it on your behalf.
Under no circumstances the company will send the docket by
courier to passengers residing in Chennai.
AIRLINE "CHANGE IN RESERVATION FEE"
It is absolutely necessary to have your return air seats
to India confirmed prior to your departure from India. Passengers
wishing to change their return reservations to India after
departure will have to pay "Change in Reservation Fee"
directly to the airline, subject to availability of seats
in the same booking class. This fee could range from US$ 75
to US$ 150 per person depending upon the airline.
CANCELLATION POLICY
If you want to cancel your tour booking for any reason, you
must intimate in writing to the Company and deliver it to
the concerned officer you are dealing with at the sales outlet
where you booked and obtain an acknowledgment. The letter
must clearly mention the names of all passengers who want
their bookings to be cancelled. The computation of the period
of notice of cancellation shall commence only from the time
the written request reached the Company at its sales office.
In case of cancellation, the following cancellation charges
would apply:
| When a Cancellation is made |
Charges |
| 45-30 days before the departure date |
Rs. 1000.00 per person |
| 29-23 days before the date of departure |
10% of the total tour cost |
| 22 to 15 days prior to the departure of the Tour |
20% of the total tour cost |
| 14 days to 7 days prior to the departure of the Tour |
40% of the total tour cost |
| 6 days to 2 days before the departure date |
50% of the total tour cost |
| One day or no show |
100% of the total tour cost |
Further for the purpose of this clause, cancellation can
be due to any reason whatsoever including the reason of inability
to participate due to any reason including illness, death,
court orders, non-availability of travel documents etc. As
per the Booking Conditions, we are constrained to levy the
aforesaid Cancellation Charges in addition to the actual expenditure
incurred towards visa, travel insurance, retaintion charges
by overseas supplier etc.
Company reserves the right to cancel a tour departure without
assigning any reason. Under such circumstances amount paid
by you will be refunded forthwith after deducting the actual
expenses incurred by us like visa etc.
REFUNDS
Refunds (if any) for amendments and/or cancellations will
be paid directly to you by our office. It would take 15 days
to process refunds. In cases where an airline ticket is issued,
it would take 60 days to process the refund subject to clearance
from the airlines concerned. In case of refund of Foreign
Currency component, the refund shall be made in Indian Rupees
only at the prevailing rate on the date of refund as per existing
Rules and regulations.
It is clearly understood that there shall be no refund whatsoever
if you do not or cannot utilize any of the services like hotels,
sightseeing, rides, cruises, meals, entrance fees, optional
tours etc due to any reason whatsoever.
